Subscriptions can be cancelled at any time up to the day before the next recurring order is scheduled to invoice by clicking cancel subscription via the customer account page or by contacting support at least two days before the next recurring order is scheduled to invoice. All recurring orders invoice on Sunday. If you're unsure of your next invoice date, click here for information on where to locate this in your account.
Cancelling a subscription on the date of order or invoice or requesting cancellation of a subscription on the date of order or invoice will cancel all future recurring invoices. This will not cancel any order already in progress. When an order is invoiced, it's processed and sent to fulfillment and once the produce leaves the production floor it can not be restocked or resold.
If your cancellation is due to an unreported issue, we’d love the opportunity to make this right with you before you decide to go.
Please take a moment and let our support team know what went wrong by clicking the orange Support [ ] button located at the bottom left of the screen or emailing support directly at firstname.lastname@example.org.
Did you know you have the option to skip your next box (or more) and pause your subscription up to 6 months from your account page?
For instructions on how to skip a box, see How do I skip a box?
For instructions on pausing your subscription, see How do I pause my subscription?
Still need to cancel? We understand, but hope you'll return in the future! For instructions on how to cancel via your account page, please see How do I cancel my subscription?